GDPR Introduction

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Garnet Legal Limited, trading as Garnet Solicitors, is authorized and regulated by the Solicitors Regulation Authority (SRA), SRA number 8007980, and registered in England under Company Number 14793254.

We take the privacy and confidentiality of our company users, clients, potential clients, ex-clients, and their affiliates very seriously and are committed to protecting them. This Privacy Policy outlines the information we collect, why we collect it, how we use it, who we may share it with, and how to correct or modify it.

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What Is Personal Data?

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Personal data is defined by the General Data Protection Regulation (UK GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier.’

Simply put, personal data includes any information about you that can identify you. This may include details such as your name and contact information, as well as less obvious data like identification numbers, electronic location data, or other online identifiers.

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How Do We Collect Your Personal Data?

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Most personal information we process is provided directly by you in relation to legal advice. This may occur via our website (e.g. online inquiry forms or chatboxes), telephone conversations, or email correspondence. Information you provide may include your name, address, contact details, date of birth, circumstances relating to your legal case, and other relevant personal details.

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Additionally, we may receive personal information indirectly, for example:

• From third parties involved in providing services, such as medical or other experts.

• Through correspondence or documentation referring to you in connection with a legal matter.

• From suppliers, including introducers or referrers.

• From public authorities, regulators, or law enforcement bodies.

• Through employees who provide your contact details as an emergency contact or referee.

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Please note, if you are a third party and we are processing your information in connection with legal proceedings and/or legal professional privilege applies, we may not be required to inform you of such processing.

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How We Use Your Personal Information

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We use your personal information for the following purposes:

• To provide legal services.

• To engage third-party services, where instructed.

• For business operations, including management reporting.

• To comply with legal and regulatory obligations.

• To contact you for customer surveys or market research purposes.

• To send you legal updates or information regarding products and services that may be of interest.

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Your Rights Under GDPR

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Under data protection legislation, you have the following rights, which we will always endeavour to uphold:

• The right to be informed about the collection and use of your personal data.

• The right to access the personal data we hold about you.

• The right to have inaccurate or incomplete data rectified.

• The right to request deletion of your personal data (‘the right to be forgotten’).

• The right to restrict processing of your data.

• The right to object to the processing of your personal data for specific purposes.

• The right to withdraw consent at any time, where consent is the legal basis for processing.

• The right to request data portability for data processed with consent or as part of a contract.

• Rights concerning automated decision-making and profiling (we do not use your personal data for such purposes).

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Further details on your rights can be found by requesting a copy of our privacy notice. You may also contact the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau for further assistance.

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Sharing Your Personal Information

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We will not share your personal information with individuals or organizations to facilitate legal services without your prior consent.

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If we determine that we cannot offer services to you after receiving your personal information, we may, with your consent, transfer your details to another legal services provider who may be able to assist.

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Other Websites

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This website may contain links to external websites. Our Privacy Policy applies solely to our website, and we encourage you to review the privacy policies of any third-party sites you visit. We bear no responsibility for their operations, content, or policies.

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Complaints

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Should you wish to raise concerns regarding the processing of your personal data, please contact our Data Protection Officer (DPO), Harneet Manku at info@garnetsolicitors.com or via postal mail to our head office address.

If unresolved, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk (https://www.ico.org.uk) or call 0303 123 1113.

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Retention Periods

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Personal data is retained only as long as necessary and in accordance with statutory limitations. For cases where inquiries do not proceed to claims, information may be kept briefly to monitor fraud prevention and differentiate between service and new inquiry calls.

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Lawful Basis for Processing

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We rely on Article 6(1)(f) of GDPR for processing personal data in connection with legitimate interests pursued by us or a third party. Consent may also be obtained under Article 6(1)(a). Special categories of data are processed under Article 9(f) if relevant to legal claims.

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Security Measures

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We employ rigorous measures to ensure your personal information remains secure, confidential, and protected against misuse. Where access to confidential information (e.g., usernames, passwords) is granted, you must not disclose it to third parties.

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Changes to This Privacy Notice

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Updates to this Privacy Policy may occur periodically. Continued use of our services after such updates will indicate your acceptance of any changes.